Administrative Support

Administrative Support

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Proven Skills for Administrative Professionals

Course Duration: 3 days - 18 hours

Maximum Class Size: 35

Description of Target Population: Administrative Staff

Program Results
Participants will be able to:

Maximize their personal potential.
Use effective communication skills.
Organize their time and their work for great efficiency.
Develop skills for setting priorities and multi-tasking.
Deliver quality customer service every time.
Write effective emails and memos.
Understand how to manage up and improve their work relationships.
Bring back best practices into their workplace.

Proven Skills for Administrative Professionals

Supervisory Skills for Administrative Staff

Course Duration: 3 days - 18 hours

Maximum Class Size: 35

Description of Target Population:
Administrative Assistants and Support Personnel

Program Results
Participants will be able to:

Design his/her own learning objectives.

Define the skills, roles and responsibilities of administrative staff in the public sector.

Gain an understanding of supervision and the skills necessary to effectively supervise others.

Learn ways to close the commitment gap and increase motivation and morale in the workplace.

Assess and develop the strengthens of their communication practices.

Communicate more clearly and concisely in person, on the telephone and in writing.

Develop more assertive communication techniques for effective feedback.

Use the three critical communication skills for reducing the differences.

Approach conflict constructively using effective problem solving skills.

Understand the basics of effective time management practices and how to organize themselves and their job.

Learn how establish and translate career goals into action.

Develop a plan for using their new knowledge and skills back on the job.

Supervisory Skills for Administrative Staff

Communicating with Style

Course Duration: 1 day - 6 hours

Maximum Class Size 35

Description of Target Population

Program Results
Participants will be able to:

Identify their personal communication style.
Recognize factors that influence personal and career satisfaction.
Identify communication barriers.
Consider different approaches to interpersonal communication and their likely outcomes.
Develop a personal toolbox for building communication bridges.
Participate in activities that highlight successful communication strategies.

Communicating with Style

Assertive Communication

Course Duration: 1 day - 6 hours

Maximum Class Size: 35

Description of Target Population: Staff and Management

Program Results
Participants will be able to:

Recognize verbal and non-verbal language signals.
Understand how to deal with assertive individuals.
Work toward understanding and clarification of opposing viewpoints.
Deal with difficult people.
Understand different personality styles.
Communicate more clearly and confidently.

Assertive Communication

Working with Difficult and Challenging People

Course Duration: 1 day - 6 hours

Maximum Class Size: 35

Description of Target Population: All Staff

Program Results
Participants will be able to:

Be able to discuss and profile today's workplace and its challenges;
understand some of your personal barriers to dealing effectively with difficult people and know practical steps to overcome some of those obstacles.
Assess your own level of assertiveness and develop the strengthens of your communication style.
Understand your preferred behavior for dealing with conflict and confrontation and its challenges.
Encourage more acceptable behavior through the use of active listening, praise, criticism, and effective communication techniques.
Know what it looks and sounds like to behave and communicate in an effective manner with different types of difficult people.
Have an action plan to change your present behavior to a more effective and positive you.