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Diversity, Culture and
Language Training |
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(point
to the course title to read description) |
Managing A Diverse Workforce
Course Duration:
1 day - 6 hours
Maximum Class Size:
30
Description of Target
Population:
Managers
Program Results
Participants will be able to:
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Name
multiple dimensions of workplace diversity.
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Respond
awarely to issues and concerns of a diverse employee population.
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Describe
the “business case” for diversity in the workplace.
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Apply
non-discriminatory hiring, retention & advancement practices.
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Take action
steps to support improved diversity practices in their unit.
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Recognize
bias and interrupt it when it occurs within their workplace.
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Put into
practice techniques for communicating appropriately with and about different
groups of people.
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Reinforce
managerial practices that support inclusion and respect.
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Identify
steps to reinforce and strengthen the climate of inclusion at their agency.
Managing A
Diverse Workforce |
Diversity in The Workplace
Course Duration:
1 day - 6 hours
Maximum Class Size:
30
Description of Target
Population:
All Staff and Managers
Program Results
Participants will be able to:
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Distinguish government mandates of Affirmative Action & Equal
Employment from organizational philosophy of managing diversity and
inclusion practices in workplace.
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Identify key points of the Governor’s Diversity Strategy.
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View diversity as broader than race and gender.
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Reduce the amount of biased interaction in their workplace.
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Use diversity communication tools for effective group
interaction.
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Engage in constructive dialogue on the impact of diversity in
the workplace.
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Practice culturally appropriate interaction with people of
varying backgrounds.
Diversity
In The Workplace |
Thriving in a Diverse Workplace
Course Duration:
2 days -12 hours
Maximum Class Size:
30
Description of Target
Population:
All Staff and Managers
Program Results
Participants will be able to:
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Skills
inventory for working within a diverse workforce.
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Exploration
of race/culture as the basis for self-reflection and broader learning.
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Greater
understanding of one’s impact on others.
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Learn how
diversity can become a group’s strength or become an obstacle.
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Build a
greater comfort level managing issues that involve diversity.
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Identify
next steps back at work, and areas for further learning
Thriving
In A Diverse Workplace |
Respect In The Workplace
Course Duration:
2.5 days -15 hours
Maximum Class Size:
25
Description of Target
Population:
All Staff and Managers
Program Results
Participants will be able to:
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Contribute
to a climate of respect in their workplace.
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Demonstrate
key elements of workplace courtesy.
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Recognize
sensitivity triggers within a group.
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Apply the
three-step communication formula.
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Identify
and practice effective way to communicate difficult messages.
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Take
positive action against inappropriate workplace behavior.
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Take
increased personal responsibility for a respectful workplace.
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Describe
manager role in preventing harassment.
Respect
In The Workplace |
Occupational Spanish
Course Duration:
1 – 3 days 6-18 hours
full-day or ½ day formats
Maximum Class Size:
24
Description of Target
Population:
Program Results
Participants will be able to:
Unlike traditional Spanish classes that try to
teach the whole language, Occupational Spanish focuses on specific, workplace
language skills. These skills enable non-Spanish speakers to develop the
“language tool kits” needed to perform their particular jobs. This type of
language training is tailored to suit the audience and focuses on daily
procedures and predictable behaviors. For those whose busy schedules allow for
little free time, Occupational Spanish provides “need-to-know” vs. “nice-to-know”
Spanish language capability. Enhancing job performance and increasing confidence
in interactions with Spanish speakers is what Occupational Spanish is all about.
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The extensive array of programs available
includes:
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Spanish for Health Care Professionals.
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Spanish for Law Enforcement Professionals – Part
1.
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Spanish for Law Enforcement Professionals – Part
2.
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Spanish for Probation*.
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Spanish for Corrections.
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Spanish for Food Preparation.
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Spanish for Customer Service.
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Spanish for School Administrators and Teachers.
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Spanish for Paramedics and EMTs**.
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Spanish for Firefighters.
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Emergency Spanish for 9-1-1.
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Spanish for Human Resources.
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Spanish for Library Staff.
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Spanish for Housing.
Special
Note:
*This program is approved for 1.2 CEUs by the
American Probation and Parole Association
**This
program is approved for CEUs by the MA Dept. of Public Health/Office of EMS
Occupational
Spanish |
Cross Cultural Training In the Workplace
Series
Course Duration:
½ day - 3 hours
Maximum Class Size:
25
Description of Target
Population:
All Staff and Managers
Program Results
Participants will be
able to:
A variety of cross-cultural training initiatives
are available to meet the needs of today’s organizations. The training is
structured to provide insight and information in order to develop awareness,
appreciation and understanding of other cultures. Each program deals with an
array of topics such as language & communication style, family values,
traditions & customs, religion and gender issues along with a small language
component.
This In the Workplace series currently
addresses the cultures of:
Cross
Cultural Training In the Workplace Series |
ESL English As A Second Language - Speaking
Course Duration:
3 days -18 hours
Maximum Class Size:
15
Description of Target
Population:
Staff and Management with
English as a Second Language
Program Results
Participants will be
able to:
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Understand
basic English vocabulary and grammar.
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Work on
developing confidence in pronunciation of English.
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Improve
verbal communication skills on the telephone.
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Recognize
basic oral commands and instruction for workplace safety.
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Improve
understanding of basic oral communication in workplace setting.
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Practice
spoken communication and receive instructor feedback.
ESL
English As A Second Language -Speaking |
ESL English As A Second Language - Writing
Course Duration:
3 days -18 hours
Maximum Class Size:
15
Description of Target
Population:
Staff and Management with
English as a Second Language
Program Results
Participants will be able to:
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Understand basic written
English usage and vocabulary.
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Develop basic English
sentence and paragraph structure.
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Improve grammar and
punctuation skills.
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Write e-mails, memos and
letters for workplace.
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Practice
written communication & receive instructor feedback.
ESL
English As A Second Language -Writing |
The Generations: The New Diversity In
The Workplace
Course Duration:
3 hours
– half day
Maximum Class Size:
25
Description of Target
Population:
All managers, supervisors and their employees
Program Results
Participants will be able
to:
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Examine how the
generation gap is defined and where it comes from.
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Assist participants to
determine similarities and differences amongst themselves from a
generational point of view.
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Identify targeted ways
to appeal to different generations.
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teach participants how
finding things that are in common can be useful when deciding how to
approach differences.
The Generations: The
New Diversity In The Workplace |
Occupational Portuguese
Course Duration:
1-2
days – 6-12 hours
Maximum Class Size:
24
Description of Target
Population:
All
professions who interact with Portuguese speaking clients
Program Results
Participants will be able
to:
Unlike traditional
Portuguese classes that try to teach the whole language, Occupational
Portuguese focuses on specific, workplace language skills. These skills
enable non-Portuguese speakers to develop the “language tool kits” needed to
perform their particular jobs. This type of language training is tailored
to suit the audience and focuses on daily procedures and predictable
behaviors. For those whose busy schedules allow for little free time, thess
Portuguese programs provides “need-to-know” vs. “nice-to-know” Portuguese
language capability. Enhancing job performance and increasing confidence in
interactions with Portuguese speakers is what the training is all about
including how to:
The array of programs
available includes:
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Introduction
to Basic Portuguese.
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Basic
Portuguese for Health Care Professionals.
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Basic
Portuguese for Law Enforcement Professionals.
Occupational
Portuguese |
American Sign Language
Course Duration:
5
(3) hour sessions
Maximum Class Size:
15
Description of Target
Population:
all employees who interact with members of the deaf community
Program Results
Participants will be able to:
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Learn the hand,
face and body techniques of ASL.
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Learn
the basic
vocabulary and grammar necessary to converse in ASL.
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Develop an
understanding of the deaf community.
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Practice using ASL
in conversation.
American Sign Language |
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